I went to this eye doctor for my first eye exam in some time about a month ago. I'm originally from out of state and wanted to find a trusted eye doctor. I needed to update my prescription for glasses and contacts and called ahead to make sure my insurance (newly covered under a parent) would cover a contact and general exam. When I went in to get my exam done I was told halfway through the visit that the contact exam wasn't covered. So I didn't proceed with the rest of the contact exam and took my prescription. I called my insurance provider and they were able to inform me that it should be covered and that they would have to order the appropriate contacts to fit me. So I was very upset that they had sent me away without the contact exam but even more upset because more than one employee implied that their lack of understanding of my coverage was because my "insurance wasn't that great". I called back after getting the info from my insurance provider and went back to complete the exam because I had to finish care with them. But if I hadn't spoken up they would have denied me services that I was owed just because they didn't want to take the time to order the contacts I needed. While also implying that my insurance was less than which is highly unprofessional. I was able to order my contacts and get a prescription. However I likely won't be returning due to the language they used shaming me for a parent's insurance plan. With that being my first visit I can only imagine that is how they treat their clients in general. Shaming people for attempting to take care of their health is the last way you keep clients especially if it was due to ignorance on your part. The doctor was generally pleasant and certain staff were helpful after the fact but the staff could definitely benefit from some sensitivity training.

My eye glass was broken into pieces in the morning. I looked for all three eye glass shops in Hyde park but they all said there was no way to repair that. Actually all the components were intact but the design made it too hard to assemble these together. Hopelessly I entered the last one on the map and expected the same answer from them. However,after 10 minutes the practice manager Don Spengel came back with my renewed glass, and I was wild with joy seeing this. Thanks for their repairing which saved me at least 400 dollars and a huge amount of time of eye examination. I am a UChicago student and now it’s approaching mid-term, so they also somehow saved my mid term and might save a disaster of my GPA. Thanks for your high skills and nice service!!!!!!!!!

VE is so consistent in their care and superior customer service. I have been raving about them to friends and family. Some of my friends who wear contacts will probably be making their way over soon. I’ve appreciated being able to be one of Dr. Sarai’s patients. He’s so kind and professional. I had a lot of trauma, due to my history. He has helped my fears to gradually subside. The price point for certain eyewear packages is s a plus if you are between insurance plans. I was waiting on my insurance to become active at a my new job. I ended up getting a COMPLETE pair of glasses for less than $200. Packages can vary based on prescription and brand of frame, but if you don’t have vision benefits available for glasses, VE has some packages that START AT $175 (conservatively).

Great little shop. It's small, clean, and the staff were helpful and friendly. Dr. Kim was very knowledgable, was thorough with me and happily answered any questions I had. Definitely recommend and I'll be coming back here for sure.

conveniently located office with good service. walked in and was immediately greeted by the woman working the reception desk and had a good experience with Dr. Zimmerman as well. i was able to find the perfect glasses and would recommend this location.