My daughter and I had a great experience here at this office! It was Madalyn’s first eye exam so she was a little nervous heading in. From the first step in we were greeted by Christopher and Renee who were very bright and upbeat on a Tuesday morning. They did pre tests for the Dr. and had us try on some glasses for fun. Madalyn was ecstatic! Then came Dr. Zimmerman. She worked so well with Madalyn making her feel extremely comfortable and was able to keep my daughter engaged throughout the whole exam while still providing a thorough eye examination. I was very impressed! Madalyn left feeling very upbeat and went home to practice eye exams on her own dolls! Needless to say we will be back next year. Thank you so much to the entire staff for making us feel so welcomed!

This is my third time as a customer. I’ve received a new pair of glasses each time. I am treated so well and the customer service is phenomenal when finding and picking glasses. The staff goes above and beyond!

Was looking to fit in an eye appointment in the very short term, and was thrilled that Village Eyecare had openings within the next couple days. Was our first visit and everything went amazingly smooth, to walking out the door with the new glasses! Couldn't complain about the price at all, and all forms of service were great. Will definitely be going back.

February 2018: My favorite pair of new glasses that I just purchased in October broke. 🙁 I was so upset and thought for sure I'd have to find money to find a new pair. I was greeted by Chris when I entered who was helping several people. He told me he would be right with me. While I waited, Jojo asked me if I needed anything and started helping out until Chris was available. Once he was, they looked over what had happened and were able to replace the glasses under warranty. Thanks, Chris and Jojo - you made my day!

October 2017: Excellent service from Chris and Jojo!

I was greeted with a smile and hello when I walked in. I arrived a little early so I was able to look at frames while I waited. As soon as my appointment time, I was called back and the exam took place. The doctor was thorough and made me comfortable and aware of my options for contacts and glasses. I was torn between two pairs of glasses and they were able to work out a price that was affordable for both! Double win!

Service was above my expectations!

Great experience. Staff is friendly, kind, and professional. This will be my new place for anything eye related in the south loop.

Update: The above is still very true, but I recently ordered glasses online with the prescription they gave me and it was totally wrong. I was given the prescription for reading glasses but the PD for my distance vision. I ended up spending $70 on glasses that are completely useless. I am thankful their customer service helped find my correct presecription very quickly, but it seems like a pretty careless/expensive mistake.

2nd update: Along with the above, they were really great with fixing all the issues I was having. They also gave me a free eye exam to check and make sure everything was right. Again, customer service was great and really accommodating.